When you require help from our team please use one of the following ways to get in touch

Book a technical assistance call

Welcome to Initial IT

We’re Initial IT, your trusted partner for all things tech and cybersecurity. We’re here to help you get set up and working safely, quickly, and without stress.

This page will guide you through everything you need to know to hit the ground running.

Everything we do around tehchnology falls into one of three areas

Secure

Keeping You Safe

  • Threat Monitoring
    24/7 detection of viruses, phishing, and suspicious activity

  • Microsoft 365 Security
    Enhanced protection for your email, files, and Teams

  • Device Protection
    All computers are monitored and patched regularly

What do you need to do?

Please check that our agent is installed on your computer, you can do this by spotting this Orange Icon down by the clock, if not book a getting started call asap.

Keep a look out for a message on your computer from us asking you to restart it. Once you see it please do this as soon as you can. It will help keep your computer running in peak condition and secure.

Assist

Making Your Technology Work

Technology should help you do your job, not get in the way. That’s what Assist is all about.

Whether you're managing staff or managing your own day, Assist keeps the tech side simple so you can stay productive and focused.

From sluggish systems and software snags to that printer that never plays nice, Assist keeps everything ticking behind the scenes, so you can focus on the work that actually matters.

  • ⚙️ Fast, friendly IT support when you need it, without the jargon

  • 📞 A real person at the other end of the phone or email (no endless call queues)

  • 🧰 Smarter, smoother tools that just work, no tech headaches

What Do you need to do?

Please book a getting started call with us today, so we can get your setup quickly and easily

Use the details at the top of this page to get in touch with us anytime you have a problem with technology stopping you from working, if you need advise or

Protect

Protecting Your Data

We know how much you rely on your computer, files, and accounts to get things done. That’s why Protect is designed to make sure your work stays safe, no matter what, without adding stress to your day.

Whether it's a tech issue, a lost file, or something more serious, you can rest easy knowing there are safeguards in place to protect you and your work.

With Protect, you get:

Even if something goes wrong, you click the wrong link, your laptop dies, or you delete the wrong file, we can help you recover fast and securely.

Because protecting your work means protecting you, too.

  • 💾 Automatic backups of your email, OneDrive and Sharepoint Files
    your files are safely stored and recoverable

  • 🔐 User verification
    only you can access your data, and no one else

  • 🧯 Technician verification
    So you can verify your speaking with us every time

  • ☁️ Secure cloud access
    keep working from anywhere without putting data at risk

What do you need to do?

Please ensure you only save files in OneDrive, Teams and Sharepoint, this way they are always backed up and protected. If you are unsure about this please book a getting started call and we can show you how to do this.

If your unsure that you are speaking with someone from our team always use the Technician verification service Click here for more information

A Cyber Attack will Destroy Your Business

60% of small businesses close within six months of a cyberattack

Why?

Because the moment a breach hits…

EVERYTHING STOPS

  • Revenue halts instantly

  • Your team can’t access critical systems or files

  • Productivity collapses overnight

  • Your reputation is damaged beyond repair

  • Clients lose trust and move to your competitors

The damage isn’t just technical. It’s operational. Financial. Reputational.

The Good News? You Can Prevent This

These risks are avoidable, if you understand where your business is exposed and take the right steps to fix it.
That’s exactly what the Cyber Clarity Call is designed to do.

Let’s have a focused, no-obligation conversation about your business, your current IT setup, and where vulnerabilities may be putting everything at risk.


You’ll walk away with

  • Clear insight into the gaps in your IT security and how to fix them fast

  • A real-world view of what a cyber attack could mean for your business

  • Actionable steps you can take right away to improve your security

"Hi, my name is Andy Price the Founder of Initial IT

I’ve been helping small businesses stay secure and stress-free since 2006.

I specialise in cybersecurity, with a straight-talking, no-jargon approach that makes IT make sense."

Initial IT Solutions Ltd | Advantage House | Stowe Court, Stowe Street Lichfield Staffordshire WS13 6AQ